999 kg Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the 999 kg platform and the user ("you" or "member"). By using the service through the 999 kg website, mobile application or any other channel, you are considered to have fully accepted these Terms.

999 kg is an online entertainment platform offering slots, live casino, sports betting, fishing games and many other game types. We ask all members to read these Terms carefully before starting to use the platform.

These Terms are available in both English and Bengali. If clarification is needed or a difference arises between the two versions, the Bengali version will apply.

To use 999 kg services, every user must create a personal account. All information provided at registration must be accurate, complete and up to date.

2.1 One Account Policy

Each person may operate only one account. Opening multiple accounts under the same name, or using the same device, IP address or payment method, is strictly prohibited. If multiple accounts are detected, 999 kg reserves the right to close any or all of them immediately, and any bonuses or winnings may be cancelled.

2.2 Account Security

Keeping your username and password fully confidential is your responsibility. Do not share your login details with any third party. Any unauthorised activity on your account must be reported to 999 kg promptly.

2.3 Identity Verification (KYC)

Before processing a withdrawal request, 999 kg may ask for a national ID card, passport or other valid document for identity verification. Delays in submitting the required documents may hold up the withdrawal process.

All casino and betting services at 999 kg are available only to persons aged 21 or above. Minors are strictly prohibited from opening an account or playing on this platform.

Providing your correct age at registration is mandatory. If there is any doubt about a member's age, 999 kg may request documentary proof.

The minimum deposit at 999 kg is ৳100 and the minimum withdrawal is ৳500. Every transaction is completed through a secure, encrypted channel.

4.1 Deposit Methods

The following deposit methods are currently accepted:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank and other major banks)

4.2 Withdrawal Methods

The same methods apply for withdrawals: bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests are generally processed within 1 hour.

4.3 Transaction Terms

• Deposited funds must come only from a payment method registered in the account holder's own name.
• Deposits or withdrawals made through a third party are not accepted.
• If there is a problem with any transaction, support is available 24/7 via live chat or email.

New members at 999 kg have the opportunity to receive a 100% bonus on their first deposit, up to ৳5,000. Wagering requirements apply to the bonus.

5.1 Bonus Wagering Requirements

The wagering requirement on a bonus is 20 times the bonus amount. This means a member must place bets totalling 20 times the bonus before it can be withdrawn. For example: a deposit of ৳10,200 with a ৳5,000 bonus gives a balance of ৳15,200, and the wagering requirement is ৳5,000 × 20 = ৳1,00,000.

5.2 Bonus Usage Restrictions

• Each bonus offer has its own validity period — if not used within that period, the bonus is cancelled.
• Bonus funds cannot be withdrawn directly; they may only be used for gaming.
• Multiple bonuses may not be active at the same time unless a specific offer states otherwise.
• If any misuse or manipulation is detected, the bonus may be cancelled and the account may be suspended.

Certain basic rules must be followed when placing bets at 999 kg. These rules are in place to ensure the smooth running of the platform and a fair experience for all members.

6.1 Bet Decisions

Once a bet is confirmed it cannot be changed or cancelled, unless it was incorrectly recorded due to a technical fault on the platform. For sports betting, 999 kg's decision on a bet after the result of an event is announced is considered final.

6.2 Maximum Bet Limits

A maximum bet limit may be set for each game or sports event. This limit may vary depending on the type of game, the event and the member's VIP level.

6.3 Game Result Settlement

The results of all games and slots are determined by Random Number Generator (RNG) technology and are completely impartial. Live casino games are operated through Evolution, Pragmatic Play Live and other well-known studios.

To maintain a fair environment on the 999 kg platform, all members must refrain from the following activities:

• Playing using any form of cheating, manipulation or automated software.
• Operating multiple accounts for the purpose of abusing bonuses.
• Using any third-party tool to influence game results.
• Attempting to gain unauthorised access to another member's account.
• Using the platform for money laundering or any other illegal financial activity.

In any of the following circumstances, 999 kg may temporarily suspend or permanently close an account without prior notice:

• Breach of these Terms.
• Evidence of involvement in fraud or dishonest activity.
• Registration using false or incomplete information.
• Failure to submit the required identity verification documents within the specified time.

Members may also close their own account at any time. To recover any withdrawable balance, please contact the support team.

By registering with 999 kg you consent to the collection, processing and storage of your personal information. We treat your personal information with the utmost care and are committed to keeping it secure. For details on how your information is used, stored and protected, please read our Privacy Policy.

Your personal information is not sold to any third party. It may be shared to a limited extent for identity verification and fraud prevention purposes.

999 kg believes that gaming is an entertainment activity, not a guaranteed way to make money. We encourage all our members to play responsibly.

Members can set deposit limits, bet limits or a temporary break for themselves. These options can be activated through the support team. If you experience gaming-related problems or feel you are losing control, seeking professional help is advised. Our Responsible Gaming Guidelines contain detailed information on this.

If a server outage, loss of internet connection or software fault affects the outcome of a game or bet, 999 kg will provide as fair a resolution as possible. However, 999 kg will not be liable for network problems or faults with a user's own device.

999 kg reserves the right to correct any amount or result incorrectly displayed due to a technical fault. In such situations the member will be informed as quickly as possible.

999 kg reserves the right to revise, expand or amend these Terms at any time. Members will be notified of significant changes by email or through the platform. Continuing to use the platform after any change means the updated Terms have been accepted.

The latest Terms will always be available on this page. The "Last Updated" date at the top of the page shows which version is the most recent.

If a member wishes to raise a complaint about their account, a transaction or a game result, they should first contact the 999 kg support team. The support team will resolve the complaint as quickly as possible.

If a complaint is not resolved within 30 business days of being submitted, the member may take further steps. 999 kg always favours resolving disputes through discussion. Visit our FAQ section for answers to common questions.

13.1 Final Decision

999 kg's decision is final and binding on all matters relating to game results, bet settlement and bonus application. Transparency and fairness are maintained in reaching these decisions.

Contact us for any questions or feedback about these Terms. The 999 kg support team is available in both Bengali and English, seven days a week, 24 hours a day.

• Live Chat: Use the live chat button on the platform for immediate assistance.
• Email: [email protected]

To learn more about 999 kg, visit our About Us page.