FAQ
999 kg Frequently Asked Questions — Mobile to Payments
Having trouble playing on mobile? Or do you have questions about deposits or withdrawals via bKash/Nagad? This detailed 999 kg FAQ page has clear answers to the most common questions about mobile support, account verification, deposits, and withdrawals.
21+ only
Support in Bengali
SSL Encryption
bKash · Nagad · Rocket
Question categories
Mobile Support
Mobile Usage
999 kg runs smoothly on Android and iOS smartphones and tablets. The site works best on the latest version of Google Chrome, Samsung Internet, or Safari. On older operating systems (before Android 8 or iOS 13), live game graphics may be slightly slower. Keep your device and browser updated for the best experience.
Yes, clearing your browser cache and cookies fixes most page load issues. In Chrome, go to Settings → Privacy and Security → Clear browsing data and select "Cached images and files" and "Cookies". Then reopen 999 kg. If the problem continues, try switching from mobile data to Wi-Fi, or contact 24/7 live chat support.
Don't worry if your connection drops suddenly. Active slot or live table games on 999 kg are saved server-side. When your internet is back, open the site and relaunch the game — it will usually resume from where you left off. If your network is weak, switch from mobile data to Wi-Fi. If the problem keeps happening, let the live chat team know.
Yes, without installing any app you can access all of 999 kg directly in your mobile browser — slot games, live casino, cricket betting, and deposits and withdrawals all work in the browser. The site is built with a mobile-first design, so navigation is easy on small screens too. Official apps for Android and iOS are also available.
Open 999 kg in Chrome, then tap the three-dot menu at the top right and select "Add to Home screen". Give it a name and tap "Add" — the site will appear on your home screen like an app. On Safari (iPhone/iPad), tap the "Share" button and choose "Add to Home Screen". This way you can go directly to the site without opening a browser and typing the URL each time.
Account Security
Verification and Documents
Identity verification (KYC) is primarily for the security of your account. It confirms that the account is yours and that no one else is making transactions in your name. It also helps enforce the 21+ age requirement. Keeping every user's information secure is a priority at 999 kg, which is why we take the verification process seriously.
When a verification is rejected, the reason is usually sent by email or via live chat. Common reasons include blurry or poorly lit photos, an expired document, or a name that does not match. Re-upload clear, complete documents. If you still have trouble, contact 999 kg's 24/7 live chat or email support — the team assists in Bengali.
All documents uploaded to 999 kg are transferred via SSL encryption and stored on encrypted servers. Your personal information is not shared with third parties — see the privacy policy page for details. Only authorised members of the verification team can view these documents. After verification is complete, documents are securely archived.
999 kg may request verification before your first large withdrawal or if any unusual activity is detected on your account. Completing your profile right after registration means the process goes faster later on. With verification already done, there is no delay when processing withdrawals and your winnings reach you sooner.
For identity verification, a clear photo of your National ID (NID), passport, or driving licence is accepted. For address verification, a recent bank statement or utility bill copy may be requested. All images must be clear, complete, and within their validity period. If you are unsure about any document, ask the support team first.
Deposit Guide
How to Deposit
The minimum deposit at 999 kg is just ৳100. This applies to all payment methods — bKash, Nagad, Rocket, Upay, or bank transfer. You can start playing a range of slot game titles with ৳100. There is also a 100% bonus on your first deposit, up to ৳5,000.
999 kg supports Bangladesh's most widely used mobile banking methods: bKash, Nagad, Rocket, and Upay. Bank transfer is also available — from major banks including Sonali Bank and Dutch-Bangla Bank. The minimum deposit is ৳100 for all methods. After 999 kg Login, choose your method from the Deposit menu.
999 kg does not charge any extra fees on deposits on its end. However, your mobile banking service provider (such as bKash or Nagad) may apply charges according to their own transaction policy — this follows the rules of the respective service. Check the fees in your banking app before making a deposit.
Most deposits are credited within a few minutes. However, bank network issues can cause some delay. Wait 15–20 minutes and refresh the page. If your balance still has not updated, contact 999 kg via live chat or email with a screenshot of the transaction or the transaction ID — it will be resolved promptly.
To deposit with Nagad, first log in to 999 kg and go to the Deposit page. Select Nagad as the payment method and send the amount to the given number. You can send via the Send Money or Payment option in the Nagad app. Copy and keep the transaction ID. You can start from a minimum of ৳100.
Withdrawal Guide
Withdrawal Questions
Yes. 999 kg's withdrawal service runs seven days a week, 24 hours a day — no breaks on Fridays, Saturdays, or at night. Requests made at night are usually processed within 1 hour. After watching a BPL or T20 World Cup match, you can withdraw the same night with no issues.
Withdrawal requests at 999 kg via bKash, Nagad, Rocket, or Upay are typically completed within 1 hour. With verification already done, this time may be even shorter. Bank transfers also begin processing within 1 hour. During peak hours, if there is any delay, the support team will keep you updated.
To withdraw bonus winnings, the wagering requirement must be met. The 999 kg welcome bonus requires wagering the bonus amount 20 times — for example, if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must place a total of ৳20,000 in bets. Once the requirement is met, winnings earned from the bonus can be withdrawn normally. See the terms and conditions for full details.
The minimum withdrawal at 999 kg is ৳500. This limit is the same across all methods — bKash, Nagad, Rocket, and Upay. Bank transfers can also be made from ৳500. Once your balance is ৳500 or more, you can submit a request from the Withdrawal page. 999 kg VIP members can also withdraw their weekly cashback.
It may be possible to cancel a withdrawal request before processing begins. However, 999 kg typically completes the process within 1 hour, so there is very little time. If you want to cancel, contact live chat quickly and provide the transaction number. Once it has been completed, cancellation is no longer possible.
Direct Support
Still have questions? We are here to help
If the answers above have not fully resolved your question, the 999 kg support team is available seven days a week, 24 hours a day. Assistance is available in both Bengali and English.
Live Chat
Click the live chat button on any page of the site for instant help — available 24/7.
Email Support
For detailed issues, write to us at: [email protected] — we will reply as soon as possible.