999 kg Privacy Policy

This privacy policy ("Policy") sets out the rules for managing personal information between the 999 kg platform ("Site", "we", "our") and its users ("you", "user"). It is the foundation of a digital relationship — through which you can learn what information we collect about you and why.

This policy is an integral part of 999 kg's Terms and Conditions. By registering on the site or continuing to use the service, you are considered to have agreed to all terms of this policy.

1.1 Definitions

• Personal Information: Any information that can directly or indirectly identify a person — such as name, mobile number, email address, or financial transaction details.
• Processing: Any operation involving the collection, storage, modification, retrieval, use, or deletion of data.
• Third Party: Any person or organisation other than 999 kg and the user.

999 kg collects only the information necessary to provide the service, manage accounts, and ensure security. Collecting excessive or unnecessary data is against our policy.

2.1 Information Collected at Registration

• Full name and date of birth
• Mobile number (used to verify the user's identity)
• Email address
• Username and password for login (stored in encrypted form)
• Preferred language and currency

2.2 Automatically Collected Information

When a user visits the site, certain technical information is recorded automatically, including:

• IP address and device type
• Browser and operating system information
• Time of site access and session duration
• Pages visited and click patterns
• Referrer URL (the page you came from)

2.3 Identity Verification Information

Identity verification may be required in some cases for the security of financial transactions and account protection. This process may involve requesting details from a national identity card or similar government-issued document.

Collected data is used only for specific and legitimate purposes. The main reasons your data is used at 999 kg are listed below:

1. Account Management: To handle registration, login, and account security.
2. Financial Transaction Processing: To verify and complete deposit and withdrawal requests.
3. Customer Support: To provide assistance via live chat and email. Our customer support team provides help in Bengali at all times.
4. Fraud Prevention: To prevent account misuse, unauthorised access, and financial fraud.
5. Product Improvement: To analyse user experience and improve service quality.
6. Legal Compliance: To comply with applicable laws and regulations.
7. Notifications and Communication: To send important account updates, bonus and promotion information (if you have given your consent).

999 kg uses industry-standard technology to protect your data. All communication between the site and your browser is secured through SSL encryption.

4.1 Technical Security Measures

• TLS/SSL encryption is used on all connections.
• Passwords are stored as hashes — they are never kept in plain text.
• Sensitive data in the database is stored with separate encryption.
• Regular security audits are conducted.
• An automated monitoring system is in place to detect suspicious logins or unusual activity.

4.2 Data Retention Period

Data may be retained while an account is active and for the period required to meet legal obligations after it is closed. Once the specified period ends, data is deleted securely.

999 kg never sells, rents, or commercially transfers your personal information to third parties. Data is shared only in limited and specific circumstances:

5.1 Permitted Sharing Circumstances

1. Payment Processing: Minimum necessary information is exchanged with bKash, Nagad, Rocket, Upay, and bank transfer service providers to verify transactions.
2. Technology Partners: With trusted service providers who assist in the technical operation of the site, who are contractually bound to uphold our privacy standards.
3. Legal Requirements: In response to a valid legal order or investigation by a competent authority.
4. Fraud Prevention: With security agencies for account protection, where there is a legal basis to do so.

Outside the circumstances mentioned above, your information is not given to any third party under any conditions.

999 kg uses cookies and similar technologies to improve user experience and ensure site functionality.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and security tokens — these are necessary for the basic operation of the site.
• Functional Cookies: To remember language preferences and user settings.
• Analytics Cookies: To understand which parts of the site are used most — these contain no personal identification.

6.2 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, please note that disabling essential cookies may affect some key site functions.

Financial information is particularly sensitive. bKash, Nagad, Rocket, Upay, and bank transfer are used for deposits and withdrawals at 999 kg. We take extra precautions to protect this transaction data.

7.1 Payment Data Handling

• Maximum encryption is used when storing mobile banking account numbers or bank account details.
• Once a payment is completed, full account details are not retained on our servers.
• A record of each transaction is kept in a secure log accessible only to designated staff.
• The minimum deposit is ৳100 and the minimum withdrawal is ৳500 — each of these transactions is completed under a secure protocol.

999 kg strictly does not provide services to anyone under the age of 21. Collecting or processing personal information of minors is against this platform's policy.

Age is confirmed during the registration process through date of birth verification. If we receive evidence that a user is a minor, their account will be suspended immediately and any collected data will be deleted.

To learn more about responsible gaming, read our Responsible Gaming Guidelines — which contain detailed information on the age verification process and protection measures.

You have specific rights over your personal information. To exercise these rights, you can contact our support team directly.

9.1 Your Rights

1. Right to Know: You have the right to know what information we have collected about you and how it is being used.
2. Right to Correction: The right to request correction of inaccurate or incomplete information.
3. Right to Deletion: The right to request deletion of your data in certain circumstances — however, some data may need to be retained due to legal obligations.
4. Right to Restrict Processing: The right to request that your data stop being used for a specific purpose.
5. Withdrawal from Marketing: The right to withdraw consent to receive promotional messages at any time.
6. Data Portability: The right to receive a copy of the data stored about you.

For detailed questions about these rights, you may find answers in our FAQ section.

999 kg reserves the right to amend this privacy policy when necessary. If any significant changes are made to the policy, we will notify you by one of the following methods:

• By sending a notification to your registered email.
• By displaying a clear notice on your first visit to the site.
• By noting the update date at the top of this page.

Continuing to use the site after changes means you have accepted the revised policy. We therefore recommend checking this page regularly.

To get a complete picture of our services, terms, and policies, visit the About Us page.

For any questions, concerns, or complaints regarding this privacy policy, contact us directly. Our team is ready to assist in both Bengali and English.

After a complaint is submitted, we will investigate as quickly as possible and inform you. We give the highest priority to data protection complaints.