Stay Safe and Informed

999 kg — Responsible Gambling

Entertainment is only truly enjoyable when it stays within control. 999 kg believes that every player should know their limits and stick to them.

21+ Only SSL Encryption Bengali and English Support 24/7 Live Chat
For players aged 21 and above only

There is one condition for joining 999 kg — you must be 21 years of age or older. This age limit is not just a rule; it is our firm commitment to protecting minors. Under no circumstances are minors allowed to open an account or play.

Casino and betting are a form of entertainment — not a source of income. Most people play for fun and treat it as a harmless hobby. But for some, gambling can get out of control. 999 kg wants every player to play consciously, within their budget, and with enjoyment.

To learn about the full terms that apply to your account, read our Terms and Conditions, where our responsible gambling policy is explained in detail. To understand how your personal information is protected, see our Privacy Policy.

Please remember: Betting and casino games always carry the risk of loss. Only wager amounts whose loss would not affect your daily life. Never play with borrowed money or savings.
Stay in Control

Limit-Setting Tools

999 kg gives you full control over your own play. To use any of the tools below, contact our support team via live chat or email.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately; increasing one takes some time to apply.

Financial Protection

Session Time Limit

Decide in advance how long you want to play in one session. You will be notified automatically when the set time is up.

Time Management

Temporary Break

Temporarily close your account for anywhere between 24 hours and 30 days. You will not be able to log in during the break.

Temporary Break

Self-Exclusion

If you want to stay away from gambling for an extended period, you can have your account permanently closed. Once this decision is made, the account will not reopen before the specified time has passed.

Permanent Protection

Gaming History

You can view your deposit, withdrawal, and gaming history at any time — useful for understanding your own habits.

Self-Monitoring

Direct Support

Contact our 24/7 live chat to activate any of the above options or to talk about responsible gambling.

Immediate Support
Stay Aware

Warning Signs

Keep the following signs in mind to recognise when a gambling habit may be becoming a problem. If you notice one or more of these, stop and seek help.

Spending Beyond Your Budget

Spending more than your set budget or placing more bets to try to recover lost money — this is an important warning sign.

Playing Longer Than Planned

Spending far more time gambling than you intended when you started.

Strained Relationships

Spending less time with family or friends and neglecting important responsibilities because of gambling.

Hiding or Lying

Not being honest with family about how much time or money you spend on gambling — or trying to hide your spending.

Emotional Distress

Feeling irritable, anxious, or restless after a loss and trying to relieve that feeling by gambling again.

Financial Pressure

Borrowing money, dipping into savings, or cutting back on essential expenses in order to gamble.

You Don't Have to Face This Alone

Ways to Get Help

It is possible to overcome a problematic gambling habit. Do not delay in seeking support through any of the options below.

999 kg Live Chat

Our support team is available in Bengali and English at any time of day, any day of the year. Write to us directly via live chat — requests to set limits or close an account are processed right away.

Email Support

You can also reach us by email in addition to live chat. Describe your situation in detail and our team will respond personally. Support email: [email protected]

Family and Loved Ones

A family member or trusted friend is often the greatest source of support. Opening up about your situation frequently helps things start to improve on their own.

Professional Counselling

Mental health professionals and addiction specialists play an important role on the path to recovery. Both public and private mental health services are available in Bangladesh.

Support Groups

Joining others who face the same challenges and sharing experiences has been an effective path for many. Online or in-person groups provide a safe space to talk.

Self-Assessment

Want to understand for yourself how risky your gambling habits are? Ask our support team and they can walk you through a simple self-assessment.

Learn More

Minor Protection and Account Security

Age is verified during account registration at 999 kg. If there are younger members in your household, keep your login details secure, always log out after playing, and avoid saving your password on any device that others may use.

Full details on login and security processes on our platform are available on the 999 kg Login page. Use a strong password to keep your account secure and do not share it with anyone.

For answers to more general questions about responsible gambling, visit our FAQ section, which also covers questions about payments, bonuses, and account management.

Always treat gambling as entertainment. One win does not guarantee the next, and one loss does not mean everything is lost. Every game result is independent — past results do not determine future outcomes.

Common Questions

Responsible Gambling FAQ

You must be at least 21 years old to open an account and take part in any casino or betting activity at 999 kg. Accounts are not approved for anyone below this age.

Contact our support team via live chat or email to request a deposit limit. You can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately.

Self-Exclusion means having your account fully closed for a set period at your own request. During this time, you will not be able to log in or make deposits. Our support team will help you choose the right duration.

Each account is for the registered user only. Keep your login details secure. If you think a family member is having trouble with gambling, contact us — we will help you with the next steps.

For a temporary break, the account reactivates once the set period ends. However, for a longer-term Self-Exclusion, even after the period ends you must request reactivation yourself — it does not happen automatically.

Yes. 999 kg's 24/7 live chat and email support are available in both Bengali and English. Do not hesitate to reach out with any question or request related to responsible gambling.
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Related Pages

Terms and Conditions

All terms relating to account use, bonuses, and payments.

Privacy Policy

How your personal information is stored and protected.

About Us

How 999 kg serves players from Bangladesh.

FAQ

Frequently asked questions about payments, bonuses, and account management.